Compassionate Palliative Care for Your Loved Ones

At Serenity Health Group, we provide specialized palliative care services to enhance comfort and quality of life for patients in skilled nursing, memory care, and assisted living communities.

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Our Mission

Through attentive symptom management, meaningful communication, and thoughtful care planning, we strive to honor what matters most to our patients - ensuring they feel heard, supported, and at peace in the place they call home.

Our Commitment to Partners

48hr Consultation Response Our nurse practitioners will visit patients within 48 hours of receiving a referral. 100% Highly Trained NPs Our team consists of fully trained and experienced nurse practitioners specialized in palliative care. FREE Eligibility Consultations We offer free phone consultations for staff and families to determine eligibility for services.

Referral Process

Care Team Referral A palliative care consult is recommended by the team physician or nurse practitioner. Patient/Family Acknowledgement The patient and/or family are informed and give verbal acknowledgement of the referral. Fax Referral Referral form and supporting documents are faxed to 312-598-1514 Consultation Within 48 Hours A Serenity Health Group NP will visit for an in-person consultation and care evaluation.

Key Services

Advance Care Planning

Clear conversations about goals, values, and directives to ensure care aligns with patient wishes.

Symptom Management

Expert relief for pain, shortness of breath, fatigue, nausea, and other symptoms affecting quality of life.

Coordination of Care

Seamless collaboration with your facility team and specialists for comprehensive care.

Additional Support Services

Education on Chronic Illnesses

Helping patients and caregivers understand diagnoses and care options for informed decision-making.

Emotional & Psychological Support

Compassionate guidance for patients and families navigating the challenges of serious illness.

Prevention of Unnecessary Hospitalizations

Proactive monitoring and responsive care to maintain comfort and stability in familiar surroundings.

Key Statistics

Serenity Health Group's palliative care delivers proven benefits, enhancing patient outcomes and operational efficiency for your facility.

16%

Reduced Hospitalizations

Our palliative care consultations reduce 7-day hospitalizations by up to 16 percentage points (from 22.9% to 6.9%).

35-60%

Fewer Admissions

Early Goals of Care (GOC) conversations decrease hospital admissions, ensuring patient comfort in familiar surroundings.

5-10%

Improved Audits

Facilities with palliative support see 5-10% fewer red flags on surveys and readmission audits, enhancing compliance.

Goals of Care Conversations – Why They Matter in Long-Term Care

Goals of Care (GOC) conversations are structured discussions between providers, residents, and families that clarify a patient’s values, preferences, and treatment goals — especially in the context of serious illness or declining health.

In facility settings, these conversations are not only clinically valuable but also bring operational and regulatory benefits.

Clinical & Emotional Benefits

Improved Quality of Life: GOC conversations ensure that care plans reflect what matters most to the resident, reducing unnecessary or unwanted interventions.

Reduced Hospitalizations: Studies show that early goals-of-care discussions are associated with a 35–60% decrease in hospital admissions for residents with advanced illness.

Better Symptom Management: Residents are more likely to receive comfort-focused care when their wishes are clearly documented.

Family Satisfaction: Families report less decisional regret, lower stress, and fewer disagreements when GOC conversations are held proactively.

Earlier Hospice Transitions: GOC discussions often result in timely referrals to hospice, avoiding crisis-driven decisions and last-minute transfers.

Incentives & Benefits to Facilities

GOC discussions support facility performance in several key areas:

Reduced Acute Transfers: Avoids unnecessary ED visits and hospitalizations, particularly during off-hours.

Improved Documentation Compliance: Helps meet CMS expectations for advance directives, DNR orders, and POLST forms.

Supports Five-Star Ratings: Facilities with fewer readmissions and better care planning receive stronger survey results and public reporting outcomes.

Strengthens Care Team Coordination: Promotes interdisciplinary alignment and reduces confusion among nursing, therapy, and provider staff.

Enhances Relationships with Families: Builds trust and transparency with families, reducing complaints and grievances.

The Bottom Line

Goals-of-care conversations are more than a check-box — they are a clinical tool and a strategic asset.

When embedded into facility workflows, they:

Protect resident dignity

Prevent avoidable hospitalizations

Boost care quality scores

Strengthen regulatory compliance

Investing in structured GOC conversations is one of the most impactful steps a facility can take to improve both resident outcomes and operational performance.

Benefits to Facilities

Our comprehensive palliative care services offer significant advantages for your facility:

  • Reduces the frequency of avoidable hospital transfers and emergency department visits.
  • Enhances CMS Five-Star quality ratings through improved patient outcomes and care coordination.
  • Boosts compliance with advance directive regulations and strengthens survey readiness.
  • Provides essential support to staff for complex case planning and patient management.
  • Facilitates timely and seamless hospice referrals, ensuring smoother transitions for residents.

Benefits to Residents & Families

Reduces unwanted or aggressive treatments, honoring patient wishes at end of life.

Clarifies treatment preferences through clear Goals of Care (GOC) discussions.

Increases family satisfaction and fosters shared decision-making.

Improves dignity and comfort for residents, particularly during periods of decline.

Our Core Values

Compassion

Caring with empathy and warmth

Patient-centered Care

Respecting individual goals

Comfort & Dignity

Managing symptoms with grace

Collaboration

Partnering with staff and families

Integrity

Acting with honesty and transparency

Excellence

Committed to clinical best practices

Contact Us Today

Get in Touch

Phone: 312-593-2953

Fax: 312-598-1514

Email: info@serenityhealthgroup.org

Serving: Skilled nursing, memory care & assisted living communities